joya9 official Privacy Policy

Last Updated: January 2025

1. Introduction and Scope of Policy

joya9 official gives the highest priority to protecting the personal information of platform users. This privacy policy applies to all users in Bangladesh who use our website, mobile application, or any digital service we provide.

This policy must be read together with our Terms and Conditions, as both documents together form the complete rules governing your use of your account. By accessing this site or creating an account, you are considered to have accepted the terms of this privacy policy.

The purpose of this policy is to clearly inform you about what information we hold, how we use it, and what steps we take to protect your rights. If you have any questions, please contact our support team directly.

2. What Information Is Collected

We collect two types of information — information you provide to us and information collected automatically.

2.1 Information Provided Directly

• Full name, date of birth, and national identity card details (for age verification)
• Email address and mobile number
• Financial transaction details — bKash, Nagad, Rocket, Upay, or bank account information
• Account login details — username and encrypted password
• Documents submitted for identity verification (such as copies of NID, passport, or driving licence)
• Messages and complaints you send via support chat or email

2.2 Automatically Collected Information

• IP address and geographic location (approximate)
• Device type, operating system, and browser version
• Time spent on the site, pages visited, and click data
• Gaming history, bet amounts, and transaction logs
• Cookie and session-related data (see Section 7 for details)

3. How Information Is Collected

We collect your information through the following methods:

• Registration process: Information you fill in directly when creating an account.
• Identity verification (KYC): During account verification to ensure financial security.
• Transaction processing: Payment-related information at the time of deposit or withdrawal.
• Support communication: During communication with you via live chat or email.
• Technical collection: Automatically through cookies, server logs, and analytics tools.

4. Purpose of Using Information

joya9 official uses your information only for the following specific purposes:

4.1 Account Management and Service Delivery

Your information is essential for creating and managing your account, processing deposits and withdrawals, and applying bonuses and rewards. Relevant information is required to securely complete any financial transaction via bKash, Nagad, Rocket, or Upay.

4.2 Identity Verification and Security

We verify your identity to prevent fraud, combat money laundering, and detect illegal activity. Age confirmation is a key responsibility for us — as our services are available only to persons aged 21 and above.

4.3 Customer Support

Our 24/7 live chat and email support team may view relevant account information to resolve your issues promptly. A history of previous communication with you is retained so that you do not have to repeat yourself.

4.4 Technical Development and Analysis

We analyse aggregated (non-personal) usage data to improve user experience, test site performance, and plan new features.

4.5 Responsible Gaming

As part of our responsible gaming policy, we monitor gaming patterns. If any user shows signs of unusual or risky behaviour, we may reach out to offer support.

5. Information Storage and Security

To ensure the security of your information, joya9 official applies industry-standard technical measures:

• SSL encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Password hashing: Your password is never stored directly — only an encrypted hash is kept.
• Server security: Data is stored on secure servers with active firewalls to prevent unauthorised access.
• Regular security audits: Our systems are regularly tested to identify potential vulnerabilities.
• Access controls: Only authorised staff can access your information, and only to the extent necessary.

How long information is retained depends on the type of data and legal requirements. In general, financial transaction records are kept for a set period even after an account is closed.

6. Sharing Information with Third Parties

joya9 official does not sell your personal information or share it improperly with third parties. However, information may be transmitted in the following limited circumstances:

6.1 Payment Processors

Relevant financial information is shared with the respective payment service provider to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer. All such partners follow their own security protocols.

6.2 Technology Service Providers

Game software providers (such as Pragmatic Play, PG Soft, Evolution, JILI, etc.) and technical infrastructure providers may receive information only to a limited and necessary extent.

6.3 Legal Obligations

Information may be disclosed in response to Bangladesh law or a lawful directive from a competent authority. In such cases, we provide only the minimum information required.

7. Cookies and Tracking Technologies

Our site uses various types of cookies that help improve your experience:

• Essential cookies: Required to maintain login sessions and carry out security checks.
• Functional cookies: To remember your preferred language, theme, and other settings.
• Analytics cookies: Collect aggregated data to understand which parts of the site are used most.
• Performance cookies: To detect page loading speed and technical issues.

You can manage cookies through your browser settings. However, disabling essential cookies may affect some features of the site.

8. User Rights

You have certain important rights over your own information on our platform:

8.1 Right to Access

You may contact us at any time to find out what information we hold about you. You also have the right to request a copy of specific information.

8.2 Right to Correction

If any of your information is incorrect, you can notify our support team to have it corrected. It is also our responsibility to keep accurate information on record.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, where there are legal obligations or an ongoing investigation, it may not be possible to delete all information immediately.

8.4 Right to Withdraw Consent

If you no longer wish to receive marketing communications (such as promotional emails or messages), you can change your preference at any time. This can be done through your account settings or via our support team.

To exercise your rights or get answers to any information-related queries, you may visit our FAQ section or contact support directly.

9. Protection of Minors

All services of joya9 official are strictly reserved for persons aged 21 and above. We do not knowingly collect or store any information from minors.

Age is verified at the time of registration and, where necessary, confirmed through identity verification (KYC). If we become aware that a minor has created an account, that account will be suspended immediately and the associated information will be deleted.

10. Changes to the Policy

This privacy policy may be updated from time to time due to business needs, legal changes, or technological developments. For any significant change, we will notify you in the following ways:

• A notification will be sent by email or to your account before the effective date of the new policy.
• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a separate notice may be displayed on the site.

Continuing to use the site after an updated policy takes effect means you are considered to have accepted the new policy. Our core commitment to you will remain the same after any policy change — the security and transparency of your information.

11. Contact

For any questions, complaints, or information requests regarding this privacy policy, please contact us: